Customer Needs

The foundation of our process is learning our customers needs. We cannot begin the method of building a solution until we have a total understanding of what we are trying to protect. We can then guide our customers through the process of selecting the perfect product or system of products to suit their needs.

Testing and Validation

We are constantly testing our products through developmental stages, and the data provides evidence that our solution will work for the customers needs. The validity of the products and services is extremely important to us, and we will go on-site to provide a testing system and a complete analysis of the data.

Proposal

After we assess the situation, we develop a series of hand-picked solutions based on our customers needs. We put together tailored solutions based on systems and products that we know can satisfy the need. Each feature of the product solution is then presented in order to give a clear understanding of how the system works.

Customer Satisfaction

We are experts in thermal protection, however, Protek Cargo was originally founded on the concept of providing amazing customer service, and that still remains the backbone of our company today. From our CEO to our hardworking warehouse staff, we all work together to ensure the satisfaction of our customers.